Benchmarking International is a customer service Best Practice measurement system offering the corporate world an opportunity to independently measure, assess and compare.

PI Learning International have an extremely well earned reputation as an innovative leader in customer service design and delivery. This exciting customer service project has been recognized internationally as setting the benchmark for "The world's best practice in customer service" (the first of it's kind in Australia).

Our Inaugural Benchmarking partners for 2000 - 01 are:

• Boroondara City Council
  
• Brisbane City Council
  
• Fairfield City Council
  
• Yarra Valley Water
  
• Centrelink
  
• Toll Ipec

Benchmarking International's 'best practice' framework reviews:

• Organisational Leadership and Corporate Culture
  
• Organisational - wide Performance and Measurement of Service Standards
  
• Strategic Planning and Organisational Positioning
  
• Organisational - wide Resource Management
  
• Supplier and Contractor Partnering
  
• Continuous Process Improvement

The measurement tools that have been custom designed and developed for Benchmarking International are:

1. Mystery Shopping
   
2. Client Focus Groups
   
3. Client Telephone Surveys
   
4. Customer Research
   
5. On-Site Audits
   
6. Benchmarking Workshops
   
7. Study Tours

Feedback
The feedback that has been received from the Benchmarking partners to date has been excellent, comments include:

• "This has been a super chance to network and learn from other world class leaders in service, especially in such an open and honest forum."
  
  
• "We have recognised this to be a fabulous opportunity to reward and recognise our own service champions in helping their continual growth in this great learning environment."
  
  
• In receiving independent, reliable and useful data, it has assisted us in reviewing our strategic plans for tomorrows customer service."
  

As an extension of the Benchmarking International project, nominations are now invited for the Benchmarking International Customer Service Excellence Awards.

Please click here to nominate your customer service champion.